Where do you ship from and do you ship to my region?
All products are shipped from Taiwan, we also ship worldwide with a reasonable shipping fee and free shipping if you purchase 3 sets.
How do you ship?
We use international post system. We accept credit card at checkout. If you wish to pay in different ways please contact us
Are all products in stock? How long do I wait for pre-order items?
All selectable products are in stock on our official site. We ship within 24 hours after receiving your orders. International post system takes 1-3 weeks to ship differ from region to region. We suggest you to subscribe to our email to receive restock updates.
Is your crochet swim-friendly?
Yes! We use cotton yarn for all our crochet bikinis. With finely designed shapes and quick-drying materials, feel free to enjoy swimming and all kinds of beach activities.
How do I choose the right size?
What’s your exchange and return policy?
Due to hygiene reasons for underwear, once the package has been opened, we cannot offer returns, however, we offer a one-time exchange service for the “tops” regarding sizing issues, the tag must not be removed and no wearing signs to the product. Please contact us and provide your #order no. and we will respond within 24 hours. There will be a handling/shipping fee for foreign regions. Furthermore, we do provide both detailed sizing guide and “FIT” guide, please consider carefully before purchasing.
Do you offer after-sell service?
If there’s a damage due to washing or wearing, we offer a free one-time repair service. You only need to pay for the delivery fee.
How to wash and maintain crochet garments?
Handmade crochet garments are categorized as delicate, we suggest hand washing and drying flat. Machine wash please put into laundry bag and use the delicate wash feature.
常見問題
請問出貨地點以及能運送的地區?
所有商品皆從台灣製作完成與出貨,我們也提供全球運送服務。
官網都是現貨嗎?預購需要等待多久呢?
官網可以下單的選項都是現貨,下單後24小時內寄出。郵寄約1-2天內可到達,超商取貨約3-4天。商品皆手工製作,每款預購等待時間不一,建議訂閱email接收最新補貨資訊。
鉤織能下水嗎
是的!我們的鉤織泳裝都是純棉材質,精心設計的版型與線材快乾、透氣特性,請放心穿著他玩水(若是衝浪等較激烈水上運動,請聯絡客服選擇適合您的版型)
如何選擇尺寸
如何退換貨?
手工鉤織衣物有少許線頭與手工測量0.5cm的誤差皆屬正常範圍,無法作為理由退換貨。各產品頁面皆有詳細尺寸與商品平量圖可供參考,有任何尺寸問題客服也都將樂意為您解答;若仍有尺寸不合情形,消費者可享有一次的上身換貨服務,寄回運費需自行負擔。請保留完整商品和吊牌,且無穿著/洗滌痕跡,聯絡我們並提供#訂單編號,我們將於24小時內回覆。泳裝下身則屬於貼身衣物範疇,為維護其他消費者權益,一旦拆封後恕不提供退換貨服務。
你們提供什麼樣的售後服務?
售出後若因洗滌與穿著因素勾破鉤織,無論購買多久,我們皆提供免費修補一次的服務,買家只需負擔來回運費。
鉤織衣物如何清洗與照顧?
手工織品屬於脆弱衣物,平時保養建議手洗平放晾乾以維持版型。若欲機洗請放洗衣袋並使用弱洗功能。
請問有無寄賣實體店家?
目前寄賣店家有:
台中/NEARBY 一中與逢甲門市
小琉球/OLE OLA海洋選物店
恆春/墾丁原味夏天A.S
恆春/等浪咖啡 | The Wave
*持續擴張中!*